Facebook introduced chatbots for its Messenger not too long ago, and at first it seemed like it’s going to be a revolutionary. However, after talking to the said chatbots for a few hours, I was left disappointed and frustrated. Chatbots were said to be good enough to replace humans, but the way they’re operating, they are not even close to an actual human being. Look, obviously, they cannot create a replica of thinking human beings, but these bots are literally stupid and keep on repeating the same stuff over and over again. In the beginning, the whole process seemed pretty exciting, but it got boring real fast. Chatbots do provide some exciting prospects for the future, but in the state they’re in at the moment, it’s hard to stay impressed by this so-called futuristic tech.
Your Job is Very Much Safe
It was claimed earlier that Facebook chatbots could easily replace support staff and perhaps replace other human jobs, but after having a conversation with these smart bots, I have to say that it’s not going to happen – at least not anytime soon. A lot of tweaking and coding needs to be done before these chatbots can replace actual human beings.
This is especially true of support staff, which is a very difficult job as people ask all sorts of questions and even if you tell them everything step by step, likelihood is they will still do it wrong because it is not their area of expertise. Only a human is smart enough to guide them out of such problems. On the other hand, if there is a chatbot sitting on the support staff, then it will keep on repeating the same stuff regardless of the fact that the person on the other end does not understand a single word it is saying.
Chatbots Don’t Have to be Useless
As I have clearly explained above, chatbots are currently useless, but even then almost every single outlet around the world is looking to make one. Lt. Reyes Messenger chatbot for Activision’s Call of Duty: Infinite Warfare seems to be gaining the most attention as it has communicated with a large number of people. However, the fact remains – chatbots can only entertain for a certain period of time, and then they become boring and start spamming the chat feed.
A few tweaks to keep the experience fresh are required at the moment. Chatbots don’t have to be really intelligent, but they do have to keep the experience fresh for the users. Just after a few minutes of talking to these bots, I’m tired of them because they get repetitive. This needs to change real fast. Facebook chatbots do seem like a good initiative and now that “tens of thousands” outlets are looking into creating their own chatbots, only thing I’m looking forward to see is how clever they actually are. At the moment, they don’t really appeal to anyone and as you can see, in just a few days, people seemed to have forgotten about them. However, this is just a beginning, there’s still a long way to go. Facebook needs to and probably will come up with new ways to make the chatbots a bit more interesting.