A lot of people are experiencing problem with their Samsung Galaxy Note 5 where it randomly shuts down and doesn’t boot or charge again no matter what they do. This problem has become pretty widespread which is why we have created this guide in which we have outlined multiple ways to get rid of this problem.
Solution 1: Force Reboot
When facing this problem, it is recommended that you force reboot your device. Usually, this process is done by taking out the battery, but in Samsung Galaxy Note 5, there’s another way to force reboot your phone. Just press and hold the Power button along with Volume Down button for 20 to 30 seconds, and the phone will boot up. Booting the phone this way usually fixes the issue, but if it doesn’t, then check out the second fix.
Solution 2: Charge Battery to 100%
If force reboot has only gotten your device to go up to the logo, then you should plug in your device for charging. Nothing might happen for some time so be patient. After about 10 minutes, a charging screen will show up, showcasing the battery, hence solving the problem. However, if the issue still persists, then go for the third fix.
Solution 3: Charging Differently
If the second solution didn’t do the trick for you, then try a different charging method i.e. charging your device via PC. Connect your Galaxy Note 5 with your computer using a USB cable, and just leave it there for about half an hour. Your phone will most likely respond, hence fixing the problem. If that doesn’t do the trick either, then follow Solution 4.
Solution 4: Boot in Safe Mode
Now that none of the aforementioned ways have worked, we have to take troubleshooting to a new level. You will need to boot your phone into safe mode. To do that, you’ll need to follow the given steps.
- Completely turn off Note 5.
- Now press and hold the Power button along with Volume Down button.
- After 20, 30 seconds, device will start to boot.
- As soon as you see it boot, remove your finger from the Power button but continue holding Volume Down button to enter Safe Mode.
- Your phone will boot up in the safe mode, and will most likely fix the issue.
If Safe Mode didn’t work either, then things are looking pretty bleak for your Note 5. However, there’s still hope as we still have Solution 5 left.
Solution 5: Wiping Cache Partition in Recovery Mode
Booting into Recovery mode and wiping your cache partition is your last hope. To do that, just follow the given steps.
- Completely turn off the device.
- Press and hold the Volume Up button, Home button, and Power button simultaneously.
- As soon as Note 5 vibrates, take your fingers off both the Home and Power buttons but don’t let go of the Volume Up button.
- You will now be taken to Android System Recovery menu.
- Once there, use Volume buttons to navigate and Power button to select “wipe cache partition” option.
- After it is done, just reboot your device, which may take up to 10 minutes, and your device will be good to go.
If you have tried all of the aforementioned steps and your Galaxy Note 5 still didn’t work, then you will need to take it to a service center or claim the warranty if still valid.
Disclaimer: If applying any of the aforementioned fixes cause problems for your Samsung Galaxy Note 5, then TechoMag will not be responsible. So proceed at your own risk.